Return Policy

Crooked Diamond Cigar Merchandise Return Policy

Thank you for supporting Crooked Diamond! We stand behind the quality of our
merchandise and want you to be completely satisfied with your order.
Merchandise Returns

● You may return Crooked Diamond merchandise (apparel, accessories, etc.) within
30 days of delivery.
● Items must be unused, unworn, and in the original packaging to qualify.
● Proof of purchase (order number or receipt) is required.

Important: No Returns on Cigars
Due to strict regulations and product handling standards, cigars are final sale and cannot be
returned or exchanged.
Exchanges
● We only replace merchandise if it is defective or damaged.
● For exchanges, email us at support@crookeddiamond.com with your order details.

Return Instructions
1. Contact us at support@crookeddiamond.com to request a return authorization.
2. We’ll provide return instructions.
3. Once we receive and inspect your return, refunds for eligible items will be issued to
your original payment method within 5–7 business days.

Return Shipping
● Customers are responsible for return shipping costs unless the return is due to an
error on our part.
● We recommend using a trackable shipping service for your protection.

Questions?
Reach out to support@crookeddiamond.com — we’re happy to help!